HELP CENTER
Welcome to our Help Center! We're here to assist you with any questions or concerns. Below you'll find answers to some of the most frequently asked questions. If you need further assistance, don't hesitate to reach out to our customer support team.
1. Order & Shipping
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this to track your package via our website or directly with the carrier.
What shipping options do you offer?
We offer standard and expedited shipping options. Shipping fees are calculated at checkout based on your location and the shipping method you select.
Do you ship internationally?
Yes! We ship to any country. International shipping fees and delivery times will vary depending on your location.
Can I change or cancel my order after placing it?
We process orders quickly to ensure timely delivery, so we may not be able to make changes once your order is confirmed. However, if you need assistance, please contact us as soon as possible, and we'll do our best to accommodate your request.
2. Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy. You can return unworn, unwashed, and tag-attached items within 7 days of receipt. Please visit our Returns & Exchanges page for detailed instructions on how to initiate your return.
How do I initiate a return or exchange?
To begin the return or exchange process, simply log in to your account and go to "Order History." From there, you can select the items you'd like to return or exchange and follow the instructions provided.
Are return shipping fees covered?
For returns within 7days, we offer free return shipping for any country. For international returns or exchanges, return shipping costs are the customer’s responsibility.
3. Products & Sizing
What sizes do you offer?
Our loungewear is available in a variety of sizes ranging from XS to 5XL. We provide a size guide on each product page to help you select the best fit for you.
How do I care for my loungewear?
To ensure the longevity of your loungewear, please follow the care instructions on the label of each item. Most pieces are machine washable on a delicate cycle, but some may require hand washing or dry cleaning for best results.
Are your fabrics eco-friendly?
We strive to use sustainable and eco-friendly materials wherever possible. Many of our collections feature organic cotton, recycled polyester, and other environmentally conscious fabrics.
4. Account & Payment
How do I create an account?
To create an account, simply click on the “Sign Up” button at the top of the page. You’ll be asked to provide basic information, such as your name, email address, and a password to start shopping.
What payment methods do you accept?
We accept all major credit cards, PayPal, and [other payment methods, e.g., Apple Pay, Google Pay]. Payment is processed securely through our payment gateway.
5. Customer Support
How do I contact customer support?
If you need assistance, our customer support team is here to help! You can contact us via email at support@girlhomewe.com, or use the live chat feature on our website for instant help during business hours.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website, and they’re perfect for gifting to friends and family.